Contact Us
Get in touch with the Spect-IT team.
General Inquiries
For questions about Spect-IT vision screening services, product information, or general support, please reach out to us via email:
Contact Information
Email: tanya@spect-it.com
We aim to respond to all inquiries within 2-3 business days.
About Our Service
Spect-IT provides digital vision screening tools through a web-based platform. We are based in South Africa and serve users globally, with a focus on making vision screening accessible in emerging markets.
Important Notice
Spect-IT is a screening tool, not a medical practice. We do not provide medical diagnoses, prescriptions, or treatment. All screening results should be reviewed with a licensed eye care professional. See our Medical Disclaimer for more information.
Support & Technical Issues
If you're experiencing technical difficulties with the Spect-IT platform, including:
- Issues with test calibration or camera access
- Problems viewing or downloading your screening results
- Account login or registration difficulties
- Browser compatibility concerns
Please email tanya@spect-it.com with details about your issue, including your device type, browser version, and a description of the problem.
Privacy & Data Concerns
We take your privacy seriously. All vision processing happens on your device, and we do not capture, store, or transmit images or video of your face or eyes.
For questions about how we handle your personal information, data access requests, or concerns about privacy, please review our Privacy Policy or contact us at tanya@spect-it.com.
Medical Questions
⚠️ Medical Emergencies
If you are experiencing a medical emergency or sudden vision loss, please contact emergency services or visit your nearest hospital immediately. Do not rely on Spect-IT for emergency medical situations.
Spect-IT provides screening services only. We cannot provide medical advice, diagnoses, or prescriptions. For questions about your vision health, screening results interpretation, or treatment options, please consult with a licensed eye care professional such as an optometrist or ophthalmologist.
Feedback & Suggestions
We're constantly working to improve Spect-IT and make vision screening more accessible. If you have suggestions for new features, improvements to existing tests, or feedback about your experience, we'd love to hear from you.
Send your feedback to tanya@spect-it.com.
Response Time
We aim to respond to all inquiries within 2-3 business days. During periods of high volume, responses may take slightly longer. Thank you for your patience.
For urgent technical issues that prevent you from using the service, please include "URGENT" in your email subject line.
📚 Additional Resources
Before contacting us, you may find answers in our existing documentation:
Legal Notice: By using Spect-IT, you agree to our Terms of Service, Privacy Policy, Cookie Policy, and Medical Disclaimer.